Refund policy
Last updated 02/10/2024
Refund Policy of InSinct Technical Services Pty Ltd
1. Refund Eligibility
InSinct Technical Services Pty Ltd ("the Company," "we," "our," or "us") offers refunds in accordance with the terms outlined in this Refund Policy. Refunds may be provided for certain Products or services ("the Products") subject to the conditions below.
2. Eligible Products and Services
a. Products eligible for a refund are those explicitly identified as refundable on our website or in our documentation.
b. Services eligible for a refund are those not completed or fulfilled within the agreed-upon time frame or as specified in our service agreement.
3. Requesting a Refund
a. To request a refund for an eligible Product or service, you must contact our customer support team within 30 days of the purchase date.
b. Refund requests should include relevant details, such as the order number, product or service name, and a description of the issue.
4. Refund Process
a. Refund requests will be reviewed by our team to determine eligibility.
b. Approved refunds for Products will be processed using the original payment method and may be subject to a restocking fee of 20% of the product's purchase price. Refunds for services may be provided as credit towards future services or as a reimbursement, as determined by the Company.
5. Non-Refundable Items and Services
a. Certain Products or services are non-refundable, including but not limited to special orders, digital downloads, customized items, and services already rendered or completed.
b. Products or services not meeting the eligibility criteria stated above are non-refundable.
6. Processing Time
a. Refunds will be processed within 10 business days of approval.
b. The time it takes for the refund to appear in your account may vary based on the payment method and financial institution.
7. Dispute Resolution
If you are not satisfied with the outcome of a refund request, you have the option to engage in a dispute resolution process as outlined in our terms and conditions.
8. Changes to the Refund Policy
The Company reserves the right to modify, update, or discontinue this Refund Policy at any time. Changes will be posted on our website.
9. Contact Us
If you have any questions, concerns, or inquiries regarding this Refund Policy, please contact:
InSinct Technical Services Pty Ltd
Unit 4, 1A-1B Taylor Court, Cooroy QLD 4563