Shipping policy
Last updated 02/10/2024
Shipping Policy of InSinct Technical Services Pty Ltd
1. Shipping Methods
InSinct Technical Services Pty Ltd ("the Company," "we," "our," or "us") offers various shipping methods for the delivery of products ("the Products") to our customers. The available shipping options and associated costs are outlined during the checkout process on our website.
2. Shipping Zones
We offer shipping to Australia, New Zealand and the USA. Please refer to the checkout page for details on eligible shipping destinations.
3. Processing Time
a. Orders are typically processed within 2-10 business days from the date of purchase, excluding weekends and holidays.
b. Processing times may vary based on factors such as product availability and order volume.
4. Shipping Time
a. Shipping times vary based on the selected shipping method and the destination. Estimated shipping times can be found by checking the Australia Post shipping estimator
b. The Company is not responsible for delays caused by factors beyond our control, such as customs clearance, weather, or carrier delays.
5. Shipping Costs
a. Shipping costs are calculated based on the selected shipping method, destination, and the weight or dimensions of the Products.
b. Shipping costs are displayed during the checkout process prior to finalizing the order.
6. Tracking and Notifications
a. Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, if available.
b. You can track the status of your shipment using the provided tracking number on our website or through the designated carrier's website.
7. Address Accuracy
a. It is your responsibility to provide accurate and complete shipping information. The Company is not liable for orders shipped to incorrectly provided addresses.
b. If you need to update the shipping address after placing an order, please contact our customer support team as soon as possible.
8. International Shipping
a. For international orders, additional customs fees, duties, and taxes may apply upon delivery. These fees are determined by the destination country's customs policies and are the responsibility of the recipient.
b. The Company is not responsible for delays due to customs processing.
9. Damages
The Company is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim, and take photos and videos to support your claim.
10.Prices and Payment
All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice.
Shipping costs are calculated during checkout and will vary based on the products purchased, their weights, and dimensions, as shipping is calculated by cubic weight, the costs will also be impacted by your selection of shipping provider option and your location.
Some parcels sent overseas will be quarantined by Customs until an additional fee is paid to Customs to release the parcel to you. Please check the applicable Customs laws in your country before placing your order. [Name] is not liable to pay such fees is not responsible for the rejection of your parcel, and will not offer refunds as a result of this, although please contact us and we will try and assist.
11. Shipping Policy Changes
The Company reserves the right to modify, update, or discontinue this Shipping Policy at any time. Changes will be posted on our website.
12. Contact Us
If you have any questions, concerns, or inquiries regarding this Shipping Policy, please contact:
InSinct Technical Services Pty Ltd
Unit 4, 1A-1B Taylor Court, Cooroy QLD 4563
shop@insinct.com.au